General Questions

1. What is Onnorokom Bazar?
   Onnorokom Bazar is an online marketplace that offers a wide range of products and services for customers in Bangladesh.
2. Where is Onnorokom Bazar located?
   Our office is located at Kalshi Rd, Dhaka 1216, Bangladesh.
3. How can I contact customer support?
   You can reach us via our hotline at +880 1645-373894 or email us at support@onnorokombazar.com.
4. What are your operating hours?
   Our customer support is available 9 AM – 9 PM from Saturday to Thursday.
5. Do you have a physical store?
   No, Onnorokom Bazar is an online store, and all transactions are done through our website.

Ordering & Payment

6. How do I place an order?
   Browse our website, add items to your cart, and proceed to checkout by following the payment instructions.
7. What payment methods do you accept?
   We accept Cash on Delivery (COD), bKash, Nagad, Rocket, debit/credit cards, and bank transfers.
8. Is Cash on Delivery (COD) available?
   Yes, COD is available for select locations across Bangladesh.
9. Can I use multiple payment methods for one order?
   No, you can only use one payment method per order.
10. How can I track my order?
    You will receive an email and SMS with a tracking link once your order is shipped.
11. Can I cancel my order?
    Yes, you can cancel your order before it is shipped. Contact customer support for assistance.
12. Do you offer discounts or promo codes?
    Yes, we offer seasonal discounts and promotional codes. Check our website and social media for updates.
13. What should I do if my payment fails?
    Try again with a different method or contact our support team for assistance.

Shipping & Delivery

14. Do you deliver all over Bangladesh?
    Yes, we provide nationwide delivery.
15. How long does delivery take?
    Delivery time varies by location:
    • Dhaka: 2-3 business days
    • Outside Dhaka: 3-7 business days
16. How much does delivery cost?
    Delivery charges depend on the product size and location. Charges are displayed at checkout.
17. Can I schedule my delivery?
    Currently, we do not offer scheduled deliveries, but we try to deliver as soon as possible.
18. Do you offer express delivery?
    Yes, express delivery is available in Dhaka for an additional charge.
19. What happens if I’m not home during delivery?
    Our delivery team will attempt another delivery or contact you for further instructions.
20. Can I change my delivery address after placing an order?
    Yes, but only before the order is shipped. Contact our support team for changes.
21. Do you ship internationally?
    No, we currently deliver only within Bangladesh.

Returns & Refunds

22. What is your return policy?
    We accept returns within 7 days of delivery for eligible products.
23. How do I request a return?
    Contact customer support with your order details and reason for return.
24. What products are not eligible for return?
    Items such as perishable goods, customized products, and used items cannot be returned.
25. How long does it take to get a refund?
    Refunds take 5-7 business days to process after approval.
26. Can I exchange a product instead of returning it?
    Yes, exchanges are available for select products. Contact support for details.
27. Do I have to pay for return shipping?
    If the return is due to our error (wrong or defective item), we will cover return shipping costs.

Product & Service Questions

28. What types of products does Onnorokom Bazar sell?
    We sell electronics, fashion, home appliances, beauty products, books, groceries, and more.
29. Are your products original?
    Yes, we only sell genuine and high-quality products from trusted suppliers.
30. How do I know if a product is in stock?
    Product availability is shown on the product page.
31. Can I pre-order an out-of-stock item?
    Yes, for select products. Check product pages for pre-order options.
32. Do you provide product warranties?
    Yes, many electronics and appliances come with a manufacturer’s warranty.
33. Do you offer installation services?
    We provide installation services for select products like air conditioners and televisions.

Account & Security

34. Do I need an account to shop?
    No, you can shop as a guest, but creating an account offers a better experience.
35. How do I create an account?
    Click on Sign Up and enter your details to create an account.
36. How do I reset my password?
    Click on Forgot Password on the login page and follow the instructions.
37. Is my personal information safe?
    Yes, we use SSL encryption to protect your data.
38. Can I delete my account?
    Yes, contact customer support to delete your account.

Promotions & Loyalty Programs

39. Do you have a loyalty program?
    Yes, our customers earn reward points for purchases, which can be redeemed for discounts.
40. How can I earn loyalty points?
    By making purchases, referring friends, and participating in promotions.
41. Do you offer gift cards?
    Yes, we sell digital gift cards in different denominations.
42. Can I use multiple promo codes in one order?
    No, only one promo code can be used per order.

Technical Support & Issues

43. The website isn’t loading. What should I do?
    Try clearing your browser cache or using a different browser.
44. I received a damaged product. What should I do?
    Contact customer support within 24 hours of delivery with photos of the item.
45. My order status hasn’t updated. What should I do?
    Contact our support team with your order number for an update.
46. Can I change the language of the website?
    Yes, you can switch between Bangla and English from the settings.

Miscellaneous

47. Do you have a referral program?
    Yes, refer a friend and earn discounts on future purchases.
48. Can businesses sell on Onnorokom Bazar?
    Yes, vendors can apply to sell by contacting us through our Seller Registration page.
49. Do you offer bulk purchase discounts?
    Yes, we offer special discounts on bulk purchases. Contact us for details.
50. How can I stay updated on new arrivals and offers?
    Subscribe to our newsletter and follow us on Facebook, Instagram, and Twitter.