Effective Date: January 25, 2025
Thank you for shopping with Onno Rokom Bazar! We want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.
1. Returns We accept returns for most products within 14 days of receipt, subject to the following conditions:
- Condition of Items: Items must be unused, in their original packaging, and in the same condition you received them.
- Non-returnable Items: Certain products, including but not limited to perishable goods, customized items, or items marked as non-returnable, are not eligible for return.
- Return Process: To initiate a return, please contact our customer service team at info@onnorokombazar.com or call us at +8801645373894 with your order number and the reason for the return. We will guide you through the return process and provide you with the return address.
2. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment. Please note the following:
- Processing Time: Refunds typically take 7-10 business days to process, depending on your payment provider.
- Refund Amount: You will receive a full refund for the value of the item(s) returned, excluding any shipping charges, unless the item was defective or damaged.
- Return Shipping Fees: Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.
3. Exchanges We currently do not offer direct exchanges. If you would like a different product, please follow the return process and place a new order for the desired item.
4. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@onnorokombazar.com or call +8801645373894. We will arrange for a replacement or a full refund, depending on the nature of the issue. Please provide photos of the damage or defect to help us process your request quickly.
5. Cancellations Orders can only be canceled within 24 hours of placing the order. If you need to cancel an order, please contact us as soon as possible at info@onnorokombazar.com or +8801645373894. Once an order has been shipped, it cannot be canceled.
6. Refunds for Promotional Orders If you purchased an item with a discount or promotion and then return it, the refunded amount will be based on the actual amount you paid, not the original retail price.
7. Contact Information If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to us:
Email: info@onnorokombazar.com
Phone: +8801645373894
Website: www.onnorokombazar.com
We appreciate your business and aim to ensure that your shopping experience with us is a positive one. Thank you for choosing Onno Rokom Bazar!